At Purityou Botanicals, we want you to be satisfied with every purchase. If something isn't right, we're here to help.

Eligibility for Returns

We accept returns on unopened, unused products in their original packaging within 14 days of delivery.

To be eligible for a return:

• The product must be unopened and unused
• The product must be in its original packaging
• The request must be made within 14 days of the delivery date

To initiate a return, please contact us at info@purityoubotanicals.com with your order number and reason for return. Our team will review your request and provide return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method — Purityou Botanicals is not responsible for return packages lost in transit.

Original shipping and handling charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Products returned after 14 days of delivery
• Orders placed with a discount of 10% or more
• Sale or promotional items
• Items not in their original condition or packaging

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 business days of delivery at info@purityoubotanicals.com.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

We will review your request and offer a replacement or refund where appropriate.

Please retain all original packaging until the matter is resolved.

Final Sale Items

Orders placed with a promotional discount of 10% or more, or items marked as sale, are considered final sale and are not eligible for return, exchange, or refund unless the product arrives damaged or incorrect.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, please return your eligible item and place a new order.

Questions

For any questions regarding returns or refunds, please contact us at:

📧 info@purityoubotanicals.com

We aim to respond within 1–2 business days.